The Admin-First Trap
Legacy HR systems were optimized for HR admin workflows, making simple employee tasks — submitting leave, checking payslips — require 7 or more taps. Employee frustration was baked in by design.
A mobile-first employee management system designed around people, not processes — bringing clarity, speed, and dignity to everyday HR workflows.
Enterprise HR systems were designed for HR administrators, not for the employees who used them daily. The result: low adoption rates, high support ticket volumes, and frustrated employees who felt managed rather than empowered.
There was a clear gap between the tools HR departments had and the experience employees actually deserved. Simple tasks — submitting leave, checking a payslip, viewing attendance — were buried under workflows designed for backend administrators.
Emplora's mission was to flip that. Design from the employee outward. Make every common task feel effortless, and let the HR admin complexity stay invisible until it was actually needed.
Legacy HR systems were optimized for HR admin workflows, making simple employee tasks — submitting leave, checking payslips — require 7 or more taps. Employee frustration was baked in by design.
HR apps displayed raw data from backend systems without curation. Employees saw everything, which meant they found nothing relevant. The signal was buried in system noise.
Employees, managers, and HR admins had fundamentally different mental models of what "the HR app" should do. One interface trying to serve all three failed all three — a classic one-size-fits-none failure.
02 — User Research
Understanding who we design for — their motivations, goals, and pain points.
03 — Business Challenges
The structural problems blocking efficient HR operations across the organisation.
72% of HR tasks still rely on manual spreadsheets, introducing compounding errors and wasting hours that should be spent on people, not data entry.
Attendance, payroll, leave, and communication tools are siloed across multiple disconnected platforms with no unified source of truth.
68% of employees prefer mobile HR access, but existing tools are desktop-only — locking employees out of self-service when they need it most.
Managers and HR teams make decisions on stale data. Without real-time dashboards, attendance anomalies and leave conflicts go undetected until it's too late.
04 — Secondary Research
05 — User Stories
06 — Competitor Analysis
| Feature | BambooHR | Darwinbox | Keka | Emplora |
|---|---|---|---|---|
| Mobile App | ~ | ✓ | ~ | ✓ |
| Leave Automation | ✓ | ✓ | ✓ | ✓ |
| Attendance Tracking | ~ | ✓ | ✓ | ✓ |
| Payroll Integration | ✓ | ✓ | ✓ | ✓ |
| Real-time Notifications | ~ | ✓ | ~ | ✓ |
| Analytics Dashboard | ✓ | ✓ | ~ | ✓ |
07 — User Flow
08 — Toolkits
The tools and methods used throughout the design process.
A five-phase process grounded in role-based user research — because a system built for three distinct users must start by truly understanding all three.
Deep-dive persona work across all three user roles: employee, manager, and HR admin. Mapped the distinct mental models, daily goals, and friction points for each.
Deliverables: 3 distinct personas, role-based pain point hierarchy.
Translated persona insights into a JTBD canvas. Identified what each role was truly trying to accomplish — functional, emotional, and social jobs — not just feature requests.
Deliverables: JTBD canvas per role, feature priority matrix.
Designed information architecture mobile-first — starting from what fits in a thumb-reach zone and building up. Role-adaptive navigation meant each user only ever saw what was relevant to them.
Deliverables: IA diagrams, role-branching user flow maps.
Built a mobile design system from scratch: sky/violet palette, 8px grid, role-based component variants, and a comprehensive HR-specific component library covering all 8 modules.
Deliverables: Component library, design tokens, icon set.
High-fidelity prototypes tested with representative users from all three roles. Task-completion rate measured against industry benchmark flows — validating the 3-tap leave application target.
Deliverables: Tested prototype, usability findings, iteration log.
A completely different home dashboard for employees, managers, and HR admins — driven by role detection at login, not settings menus.
Leave balance, pending tasks, and key announcements — all in a single glance at the top of the screen. No digging required.
Reduced from 12 taps (industry average) to just 3. Select leave type, pick dates, confirm. Done. Respects the employee's time at every step.
When a manager reviews a leave request, they see the employee's recent history, team coverage, and pending count — all the context needed to decide confidently in one screen.
Usability testing validated the core thesis: when enterprise apps put the employee first, every metric improves — completion rates, time on task, and satisfaction alike.
Improvement in usability test task completion vs. baseline HR apps.
Down from an industry average of 12 taps. A 75% reduction in effort.
Fully designed: Leave, Payslip, Attendance, Approvals, Directory, Tasks, Notices, Profile.
Distinct, purpose-built interfaces for employees, managers, and HR admins.
"Emplora forced me to confront a fundamental design question: who is this product actually for? Once I prioritised the employee experience over the HR administrator's workflow, every design decision became clearer. Good enterprise UX is about respecting people's time and intelligence."
Rupesh Chavan — UI/UX Designer