Your privacy, in plain language.
How we protect your health information, your rights under HIPAA, and the terms of membership.
Last updated · January 2026 · Portfolio concept — policies are illustrative and not medical or legal advice.
HIPAA notice of privacy practices
Vera is committed to protecting your Protected Health Information (PHI). We use and disclose your information only to provide your care, coordinate with the specialists you choose, run our practice, and where the law requires.
Privacy practices
What we collect
- Your medical history, visit notes, and care plans
- Insurance and billing details, where applicable
- Secure messages with your care team
How it's protected
Records are encrypted in transit and at rest, access is limited to your care team and the staff supporting them, and every access is logged.
Your rights
- Access and obtain a copy of your records
- Request corrections to your information
- Ask for a list of certain disclosures we've made
- Request confidential communications
- File a complaint without retaliation
To exercise any of these, contact privacy@vera.example.
Membership terms
Membership covers your primary care relationship and works alongside most insurance. It is month-to-month, cancellable any time, and is not itself insurance. Specialist care, labs, and prescriptions are billed through your existing coverage.
Not for emergencies. If you are experiencing a medical emergency, call your local emergency number immediately.